Reservations Policy
At Aurz Doggie PGS, we provide pickup and drop-off services exclusively for pet boarding and pet taxi (outstation/intercity transportation). This section outlines the terms for these services.
1. Service Coverage Area
Pickup and Drop for Boarding: Available only within Bangalore city limits.
Pet Taxi Services: Provided exclusively for outstation/intercity transportation from Bangalore.
2. Scheduling Pickup and Drop
Pickup and drop-off timings must be scheduled at least 24 hours in advance to ensure availability.
Any changes to the scheduled time should be communicated promptly, with a minimum of 4 hours' notice.
3. Pickup and Drop Timings
Services are available between 8:00 AM and 8:00 PM.
Additional charges may apply for pickups or drops outside these hours.
4. Responsibilities During Transportation
Pet parents must provide all necessary items for the pet’s comfort during transportation, such as:
A leash or crate (mandatory).
Food and water for longer journeys (if applicable).
Aurz Doggie PGS ensures pets are transported safely with care. However, pet parents are encouraged to share any specific requirements or concerns during the booking process.
5. Outstation/Intercity Pet Taxi Terms
The pet parent must provide complete destination details and emergency contact information before the journey.
Intercity transportation charges are based on distance and will be communicated at the time of booking.
Pets should have updated vaccination records, which must be shared with our team before the trip.
6. Cancellation and Rescheduling
Cancellations: Refer to our [Cancellation and Refund Policy] for details.
Rescheduling: Requests must be made at least 12 hours before the scheduled pickup or drop-off time and are subject to availability.
7. Limitations
We do not provide intra-city taxi services within Bangalore.
Pickup and drop for boarding are limited to Bangalore city only.
8. Emergencies or Delays
Delays due to unforeseen circumstances (e.g., traffic, weather) will be communicated immediately.
For emergencies during the trip, our team will notify the pet parent and ensure the pet’s safety is prioritized.
9. Contact Information
For any questions or to schedule a pickup/drop-off, please contact us at:
Email: aurzdoggiepgs@gmail.com
Phone: +91-6362390817
By booking our services, you agree to the terms mentioned above. Aurz Doggie PGS is dedicated to ensuring a safe and comfortable experience for your furry companions during their journey.