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Refund Policy

At Aurz Doggie PGS, we understand that plans can change. To ensure clarity and fairness for all our clients, we have outlined the following cancellation and refund policy. By booking our services, you agree to the terms mentioned below.

1. Cancellation Policy

For Pet Boarding Services

  • Cancellations made 7 days or more before the booking date: Full refund.

  • Cancellations made 3–6 days before the booking date: 50% refund.

  • Cancellations made less than 3 days before the booking date: No refund.

For Pet Sitting, Walking, or Taxi Services

  • Cancellations made 48 hours or more before the service date: Full refund.

  • Cancellations made less than 48 hours before the service date: 50% refund.

  • Same-day cancellations: No refund.

2. Refund Policy

  • Refunds will be processed within 7-10 business days from the date of cancellation approval.

  • Refunds will be credited to the original payment method used at the time of booking.

3. Rescheduling Policy

If you need to reschedule:

  • Pet Boarding: Requests must be made at least 5 days prior to the original booking date. Rescheduling is subject to availability.

  • Other Services: Requests must be made at least 24 hours prior to the scheduled service time.

4. No-Show Policy

If you fail to show up for the scheduled service without prior cancellation or rescheduling:

  • No refund will be provided.

  • For boarding services, your booking will be considered canceled after 24 hours of no communication.

5. Special Cases

We understand emergencies can arise. In such cases, please contact us immediately. Exceptions to the above policy may be made at the sole discretion of Aurz Doggie PGS management.

6. How to Request a Cancellation or Refund

To request a cancellation or refund, please:

7. Amendments to the Policy

Aurz Doggie PGS reserves the right to modify this policy at any time. Updates will be communicated through our website or direct communication channels.

Thank you for choosing Aurz Doggie PGS. We strive to provide flexibility while maintaining fairness for all our clients. 

Let me know if you’d like any further refinements!

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