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Privacy Policy

At Aurz Doggie PGS, we deeply value your trust and are committed to safeguarding your personal information. This Privacy Policy outlines how we collect, use, protect, and disclose the data you provide while engaging with our services. By accessing our platform, using our services, or interacting with us, you agree to the terms outlined in this policy.

1. Information We Collect

We collect the following types of information to deliver and enhance our services effectively:

  1. Personal Information:

    • Name, contact details (phone number, email), address, and identification details (if required).

  2. Pet Information:

    • Pet’s name, breed, age, medical history (including vaccination records), behavioral details, dietary preferences, and any other relevant data necessary for care.

  3. Service Information:

    • Details regarding the services you inquire about, book, or avail, including communication history.

  4. Payment Information:

    • Billing details, payment methods, and transaction history.

    • We use third-party payment gateways for processing transactions and do not store sensitive payment details like card numbers.

  5. Device and Usage Information:

    • Information about your device (e.g., IP address, browser type, operating system).

    • Activity on our website or app (e.g., pages visited, time spent).

2. How We Use Your Information

Your information is used for the following purposes:

  1. Service Delivery:

    • To provide, customize, and improve the services you book with us.

  2. Communication:

    • To communicate service-related updates, promotional offers, and customer support.

  3. Operational Purposes:

    • For booking confirmations, invoicing, and maintaining service records.

  4. Pet Safety and Well-being:

    • To ensure your pet’s health and safety during their stay or service.

  5. Legal and Compliance:

    • To meet regulatory obligations or resolve disputes.

  6. Marketing and Improvement:

    • To analyze user preferences, improve services, and share promotional material.

    • You can opt out of marketing communications at any time.

3. Information Sharing and Disclosure

We prioritize the privacy of your data and share it only under the following circumstances:

  1. Trusted Service Partners:

    • Information is shared with verified partners (e.g., veterinarians, pet groomers, payment processors) strictly to deliver requested services.

  2. Legal Requirements:

    • In compliance with legal obligations or to protect the rights, safety, and security of customers, staff, or pets.

  3. With Your Consent:

    • Information may be shared with your explicit consent for specific purposes.

  4. Business Transfers:

    • In case of a business restructuring, merger, or acquisition, your data may be transferred, subject to confidentiality agreements.

4. Data Security

We implement advanced security measures to protect your information against unauthorized access, misuse, or loss:

  1. Encryption:

    • All sensitive data is encrypted during transmission and storage.

  2. Access Control:

    • Limited access to personal information is granted to authorized personnel only.

  3. Regular Monitoring:

    • Periodic security audits and system updates ensure robust protection.

  4. Data Breach Response:

    • In the unlikely event of a data breach, we will notify affected individuals and take immediate remedial action.

5. Your Rights

You have the following rights concerning your personal data:

  1. Access:

    • Request access to the data we hold about you.

  2. Correction:

    • Request updates or corrections to inaccurate or outdated information.

  3. Deletion:

    • Request deletion of your data, subject to legal and operational retention requirements.

  4. Data Portability:

    • Receive a copy of your data in a portable format, if applicable.

  5. Marketing Preferences:

    • Opt out of receiving promotional communications by contacting us.

6. Data Retention

We retain your data only as long as necessary to fulfill the purposes outlined in this policy or comply with legal obligations. Post-retention, the data is securely deleted or anonymized.

7. Third-Party Links

Our website or communications may include links to third-party websites or services. Aurz Doggie PGS is not responsible for the privacy practices or content of these third-party platforms. Users are encouraged to review the privacy policies of such platforms.

8. Cookies and Tracking

We use cookies and similar technologies to enhance user experience and analyze website traffic. By continuing to use our platform, you consent to the use of cookies. You can manage cookie preferences through your browser settings.

9. Updates to This Policy

This Privacy Policy may be updated periodically to reflect changes in our practices, services, or regulatory requirements. Updates will be communicated via our website or other appropriate channels. Continued use of our services following changes indicates acceptance of the updated policy.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out to us:

Effective Date: [31-12-2024]

Thank you for trusting Aurz Doggie PGS. We remain dedicated to providing exceptional service and safeguarding your privacy while ensuring the best care for your beloved pets.

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